Privacy Policy

Last updated: 8/22/2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

Create an account or register for our services
Purchase lottery tickets or participate in games
Contact us for customer support
Subscribe to our newsletters or marketing communications
Participate in surveys, contests, or promotions

2. Personal Information

The types of personal information we may collect include:

Name, email address, and contact information
Date of birth and age verification details
Payment information and billing address
Government-issued identification for verification
Gaming preferences and transaction history
Device information and IP addresses

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our lottery services
Process transactions and send related information
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Send you technical notices and support messages
Communicate about promotions, news, and updates
Monitor and analyze usage patterns and trends

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

With your consent or at your direction
With service providers who assist in our operations
To comply with laws, regulations, or legal processes
To protect our rights, property, or safety
In connection with a merger, acquisition, or sale of assets
With regulatory bodies as required by gaming laws

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We may also retain certain information for legitimate business purposes or to comply with our legal obligations.

7. Your Rights and Choices

Under Australian Privacy Principles, you have the right to:

Access and update your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Lodge a complaint with the Privacy Commissioner

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. This includes essential cookies for site functionality, analytics cookies to understand how you use our site, and marketing cookies to deliver relevant advertisements. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by KangarooLuckLounge. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

KangarooLuckLounge Pty Ltd

Privacy Officer

ABN: 82371439517

1 Macarthur Street, East Melbourne VIC 3002, Australia

Email: privacy@kangaroolucklounge.com

Phone: 1800 KANGAROO (1800 526 427)